Are you having problems registering?
You are required to create a Username when registering for the online accounts service. A Username should be easy to remember but not something which is directly linked to you or your account.
We recommend that you do not use:
Your Account Number
Your Username should include at least 1 letter and 1 number. Your Username should also be at least 6 characters long and not include spaces.
PINs will be issued to you via a secure pin mailer sent by post. This should be changed to one of your own choosing as soon as possible.
If you lose your PIN report it to the Credit Union immediately and ask to be issued with a new PIN. The new PIN will be different to the old PIN.
Your PIN must be 8 digits in length and can not contain letters.
Passwords must be created when registering. This is your security question for the site and should including at least 1 letter and 1 number. Please pay particular when creating this, try to avoid including spaces in your Password.
Your Password can be reissued to you by email if you lose it, however it will be a new Password not the old one which is sent. You should change the Password immediately after receiving it by email to maintain security.
If you have any additional queries about this site or the online accounts, that cannot be resolved through our help pages, please contact the Credit Union directly. Click here to read the CUOnline Terms & Conditions.